• Free Gauteng delivery for orders over R700 site-wide.                       • Nationwide free delivery on orders over R700 (excluding furniture, TVs & fridges).                      • Delivery fees auto-added to cart.

Returns Policy



You have 30 days to return flat-packed items, 7 days for bulky items (all items not flat-packed) & 7 days for electronics from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached (if applicable). We’ll refund the item/s in the same way you paid, with less applicable delivery charges.


Return via courier: Please contact us on 069 5437 726 or admin@takelada.co.za and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC, your refund will be generated.


Excluded Products: For hygiene reasons, we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalized, resized, engraved, repaired or updated goods or special order goods.

Furniture items: If for some reason you are not happy with your furniture item, call us on 069 543 7726. You will need to complete the returns form that we will send to you via email.

We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.

Defective cellphones, laptops and tablets: Defective merchandise purchased from Takelada, excluding TVs, may only be returned to our Head Office. They are not eligible for a courier collection.

Unopened cellphones, laptops and tablets: Unopened purchases from Takelada, excluding TVs, may be returned via courier (see above). Please note that the original packaging must still be sealed.

TVs: TVs can only be returned via courier and will not be accepted in-store. Please contact us on 069 543 7726 to arrange collection and check on specific supplier conditions.


If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable).

If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at the current price, minus any current promotional discount.


Returns or exchanges on faulty or defective goods will be accepted up to 3 months after purchase (2 months for furniture), provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.

Please note that specific terms apply to the return of certain items, for example, furniture, faulty cellular telephones, tablets, computers and laptops.

Please refer to the product page for more information.

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