UNWANTED PRODUCTS

In general, you can return an unwanted product to us at no charge, provided:

• • It is undamaged and unused, with the original labels and stickers still attached.
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples. it is not missing any accessories or parts; it is not listed as products not eligible for return.
  • A return has been logged within 30 days after delivery.
  • You can only return a product if it is defective within 6 months from delivery.

NB! Our courier is entitled to refuse collection of a product that is not properly packaged for transport. 

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 7-10 working days. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

EXCHANGE

Products can be exchanged for an item to the same value of the original purchase price. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If an exchange can’t be processed, we will refund you within 7-10 working days after logging a return.  We reserve the right to inspect the product to validate your return.

NOT ELIGIBLE FOR RETURNS

The following products are not eligible for a refund, exchange or credit:

• • Electronic vouchers
  • Wallpaper that has been used
  • Duvet covers, inners and pillows that has been used or not in its original packaging.
  • Assembled furniture

DAMAGED ON DELIVERY

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you at the original purchase price of the product within 7-10 working days. Repairs and replacements could take longer, depending on parts / replacement availability.

DEFECTIVE PRODUCT

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

The following will NOT be regarded as defects and will not entitle you to a return:

• • Faults resulting from normal wear and tear
  • Damage arising from negligence, user abuse or incorrect usage of the product
  • Damage arising from electrical surges or sea air corrosion.
  • Damage arising from a failure to adequately care for the product
  • Damage arising from unauthorized alterations to the product; and
  • Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

WARRANTY

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product (if such repair / replacement is possible) or refund the original purchase price of the product within 7-10 working days.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6 months.

Extended Supplier Warranty (stipulated on product page)

A product may have a supplier warranty that extends beyond the 6 months. If such a product turns out to be defective more than 6 months after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

Please provide suitable packaging for returning the product, as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

It is also important to note that it will be in the supplier or manufacturer’s discretion to repair or replace the item, or to refund you. Takelada is under no obligation to provide you with a credit, repair / replacement for any return logged after six months, as your remedy lies with the supplier or manufacturer.

See Warranty Here

COUPONS AND DISCOUNTS

Where you have used a Coupon to pay for an order, and you or Takelada later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return or a refund of one or more products, Takelada will refund the purchase amount and void the discount.

CHARGES

If you return a defective product to us, but you fail to return all the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return items to us by mistake and you want these returned to you, you may be liable to reimburse Takelada for the cost of having the product returned to you.

If you return a product that does not comply with this policy, you may be liable to reimburse Takelada for the cost of collecting the product from you and the cost of having the product returned to you.

REFUNDS

In the event of a customer-initiated order cancellation for a refund, where there are no issues with the delivered items, the following conditions apply.

If the purchase is made through any of the specified payment partners:

• • PayJustNow,
  • Mobicred,
  • PayFast, or
  • PayFlex,

a transaction fee of 5% will be deducted from the original purchase amount. Additionally, the delivery fee will also be deducted from the refund. These deductions are necessary to cover the transaction and delivery fee imposed on Takelada for utilizing the mentioned payment partners and fulfilling of the order.

However, it is important to note that if the order arrives damaged, faulty, incorrect, or missing, the customer is entitled to a full refund at the purchase price, irrespective of the payment method used.