Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected it takes up to 5 working days for the refund to reflect in your account.

We’ll also keep you updated on the progress of your return and refund via email.

A product is on hold when your order has not been processed yet. We require 1-2 working days to pack and get your order ready for collection. Once your order has been processed your order status will change accordingly and you will be notified via email.

Your order doesn’t meet the terms & conditions of the promotion.

Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers page.

Look out for:

• • You have already applied a promotion to your cart.
  • You may only apply one promo code per checkout.
  • The code was for a specific user.
  • Min spend required.

For more information on promotional codes see our Terms and Conditions.

1. Log in to your Takelada account or proceed with the log a return via our quick link at the footer of our website.
2. Fill in all fields required and submit.
3. Your return request will be processed by our staff, and they will make contact within 24-48 hours with the outcome and make the necessary arrangements for a seamless process.

1. Log in to your Takelada account or proceed with the log a refund via our quick link at the footer of our website.
2. Fill in all fields required and submit.
3. Your refund request will be processed by our staff, and they will make contact within 24-48 hours with the outcome and make the necessary arrangements for a seamless process.

Takelada offers delivery to your home or office anywhere in South Africa within 5 – 7 working days.

Orders under R700: R99 delivery charge applies-nationwide.

Orders over R700 are free-nationwide.

Takelada reserves the right to amend delivery costs at any time.

Payment can be made by:

• • Visa & Mastercard (must be 3D Secure enabled)
  • Payflex
  • PayJustNow
  • Mobicred
  • Payfast
  • SnapScan

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

We’ll email you whenever the status of your order changes. You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of your order.  Alternatively, you may click on the Track my order at the footer of our website and enter the details required.

Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

If you have a query you can reach out to us through the Contact Us form. Our agents will get back to you within 24 hours.

If you would like to speak to an agent, our Customer Service team are available at the following times:

Monday-Friday: 09:00 to 17:00

We are not open on public holidays or weekends.

Payment hasn’t been received or allocated to your order

All our payment methods require payment to be made in checkout. If you don’t complete payment within 2 hours, your order will be cancelled.

Unfortunately, once an order is placed, we are unable to make any changes to it (e.g. change a size 5 shoe for a size 6 or add extra items to your purchase).

Once placed, orders cannot be cancelled. If you no longer want to receive the order, you can log a return online via our quick link at the footer of our website on receiving your parcel. The item will then be collected from you free of charge, and a refund (or exchange, if requested) actioned once the items are returned to our warehouse.

Takelada is 100% safe and secure. We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your personal information.

The payment methods shown in checkout can vary depending on:

Your order value:

• • Payflex has a minimum order value and will only be offered on orders over this value.
  • Snapscan (for example) have a maximum order value and won’t be offered on orders over this value.

Items in your cart:

• • Gift vouchers can’t be purchased with delayed-payment methods like Mobicred, Payflex or PayJustNow.

Payment provider outages:

• • If a payment provider is having technical difficulties, we might disable the payment method temporarily until the issue is resolved.

Operational reasons:

• • Occasionally we’ll disable a payment method due to operational reasons.

To pay for an order in Awaiting Payment click the Pay Now button from your orders page or on abandoned cart email. This will launch checkout and you can complete payment with any available method.

Note you have 48 hours to complete payment before the order is cancelled.

If your card transaction has failed the most probable cause is a bank decline. Our credit card provider, acts as a middleman between Takelada and your bank to process online transactions. The ultimate authorization for a transaction comes from your bank.

Some common reasons include, insufficient funds, incorrect card details, exceeding daily limits, etc. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.

You can return unwanted product to us provided:

• • It is undamaged and unused, with the original labels and stickers still attached;
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (excludes beauty products);
  • It is not missing any accessories or parts; and
  • The return is logged on the website within 30 days.

While we try to be accommodating with our Returns Policy, there are some items that cannot be returned.

We do our best to make sure that the product you ordered meets expectations and is as described on Takelada. From time to time we get it wrong and ship the incorrect item to you.

If you received something you didn’t order, please log a return with the reason “Incorrect item shipped”.

We will issue a exchange or refund when the incorrect item has been received at the warehouse.

Delivery fees are not refundable unless an order has arrived damaged, faulty, incorrect or missing.